OUR WARRANTY

UNDERDOG 100-YEAR (HUMAN YEARS) LIMITED WARRANTY

Every UnderDog product is built for long lasting wear and tear, and ultimately you and your pet’s satisfaction. We believe in our craftsmanship, materials and designs so strongly that we warranty them against defects in materials and workmanship for 100 years (human years).

This warranty applies to product materials and construction under responsible use. Exposure to harsh environments, or chemicals like salt, chlorine or conditioners that result in common corrosion, discoloration or breakdown of material integrity is considered abuse and will void the warranty.

Please note that damage caused by pet chewing/destruction also voids the warranty.

However, if the bed is damaged we may be able to repair it at low cost and will work with you so that you and your pet can continue to enjoy the bed.

If the bed doesn’t live up to what we said it would, then please contact us and we will make it right.

Please contact us at 888-8DOGBED (888-836-4233) or info@underdogpetproducts.com

UnderDog Return, Refund & Shipping Policy

Returns:

We stand by our 100 year limited lifetime warranty. Your UnderDog Bed may be sent back for any manufacturer defect. Please note that this does not include product destruction due to chewing, biting, abuse or other forms of misuse.

See Warranty information for complete details.

We reserve the right to either repair or replace any item with a manufacturing defect.

If for some reason the UnderDog bed did not meet your expectations, we offer a 30-day money-back guarantee. Please return the bed and all components in the original packaging along with Proof of Purchase (MUST have Proof of Purchase). We reserve the right to apply a 20% fee to beds that are returned in poor condition.

Please contact UnderDog Pet Products to schedule your return.

1-888-8DOGBED (1-888-836-4233) or info@underdogpetproducts.com

Refunds:
Once we receive your returned item we will notify you and credit your account.
Shipping:
We ask that you pay shipping costs for the return of your UnderDog item.
Contact Us:
Please contact us at 1-888-8DOGBED (1-888-836-4233) or info@underdogpetproducts.com